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Frequently Asked Questions


How do I obtain my Medical Record Number?

Provided in your Registration packet.

Located on your ID bracelet.

Come to the Release of Information Office or Health Information Management Dept., fill out a release, and provide picture ID.

Call 270-745-1271 and answer specific questions related to your registration. Your Medical Record Number may be given over the phone with satisfactory answers.

Why can’t I log in?

You must use the exact name given at registration. Refer to your Registration packet or ID bracelet.

You must use the email address given at registration.

Temporary username and password is valid for 72 hrs.  If the time frame has expired, we will need to reset those items for you.

If you did not provide your email address at registration, you need to stop by the Release of Information Office or Health Information Management Dept. to initiate the process.

I have my Medical Record Number. Why I am unable to access MyRecord?

Your Medical Record Number includes a letter and nine digits. You must enter all 10 characters.

Why can’t you see my PC screen?

The patient portal software does not allow us to see your computer screen.

We are unable to remote in to any PCs that are not on our internal network.

I have received the email with my temporary username and password, but I still can’t log in.

Please verify you are entering the information correctly.

Passwords are case sensitive.

Username and password must be typed in.  These may not be copied and pasted.

If you continue to have problems, we can reset your temporary password and generate a new email with this information.

Why am I unable to see my complete Medical Record?

At this time, only Discharge Summaries, History & Physicals, Lab results, Radiology and Medications are available on the MyRecord Patient Portal.   

The information above will be available 36 hours after your discharge.

How do I obtain the “rest” of my Medical Record?

You must come in to the Release of Information Office or Health Information Management Department, fill out a release and provide a picture ID.

How do I allow others to access MyRecord on my behalf?

You must come to the Release of Information Office or Health Information Management Dept., provide a picture ID and complete an Authorization for Proxy Access.  We will set it up for you.

My spouse and I share an email address. How can both of us see our Medical Records?

Once enrollment has been completed, one spouse will have to be given Proxy access.  From this point, they may choose which record to view upon logging in.

How do I access my child’s records?

You can establish proxy for your child by coming to the Release of Information Office or Health Information Management Dept., providing a picture ID and completing an Authorization of Proxy Access form.

Why am I missing information from before December 1, 2016?

Your MyRecord patient portal may show information for hospital stays or diagnostic imaging procedures prior to December 1, 2016. Other Med Center Health physician practices and clinics began adding information to the portal after December 1, 2016. To obtain a complete medical record, you can go to the Release of Information Office or Health Information Management Dept., fill out a release and provide a picture ID.

More Questions?

If you have questions regarding MyRecord, call 270-745-1271.