At The Medical Center at Albany, we are dedicated to providing our patients with unsurpassed care and unparalleled service. It is our goal to ensure that we make every effort to assist our patients with any and all needs, including services rendered after medical care is complete. In today’s economic times, we understand that hospital visits are not always planned, and financial resources are not always readily available when unforeseen issues arise.
To that extent, The Medical Center at Albany has payment plans for most any budget. In addition, we offer Financial Assistance programs designed to assist patients that either don’t have health insurance or that fall within low-income guidelines (as established by the Federal Government).
Please contact our Business Office at 606-387-6421 for more information.
We strive to contain costs and maintain our commitment to excellence in medical care by ensuring that every appropriate effort is made to collect money owed to our providers for their services.
We work hard to collect for services provided to those who can pay so that we can continue to provide care to those who can't.
Patients are responsible for the charges for services received. However, to assist patients in meeting their financial obligations, the hospital will bill their health insurance carrier(s) for them, as long as a valid ID card and/or information regarding insurance coverage is presented at the time of registration.
Our providers accept assignments of benefits and maintain active follow-up programs with all insurance carriers. Insurance is billed as a courtesy to the patient and the patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts. Patients should contact their insurance if payment has not been made within 45 days. If insurance doesn't pay, we may bill the patient. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.
At the patient's request, a detailed bill will be provided. We will send periodic statements to the patients or responsible party in an effort to keep them informed as to the status of all open accounts.